Terms of Service

2 Live Wires
Effective Date: October 19, 2026


1. About 2 Live Wires

2 Live Wires is an electrical contracting company providing residential and commercial electrical services in Slatington and the Greater Lehigh Valley, Pennsylvania.


These Terms of Service govern your use of our website, communications with our company, and requests for our electrical services. By using our website or engaging our services, you agree to the terms applicable to your interaction with us.


2. Electrical Services

2 Live Wires provides electrical services that may include residential and commercial electrical repairs, installations, electrical panel services, EV charger installations, generator transfer switch installations, LED lighting retrofits, new construction wiring, and other electrical work.


All services are subject to availability, project requirements, applicable permits, inspections, and relevant laws and regulations.

Specific project scope, pricing, payment terms, scheduling, warranties, and other service conditions may be outlined in individual estimates, proposals, invoices, or service agreements. Any agreed project-specific terms will apply to the relevant work.


3. Estimates and Appointments

Estimates are based on the information available when they are prepared. Additional work or unforeseen conditions may require a revised estimate or additional authorization.


Appointment dates and arrival times are estimates and may change due to weather, emergencies, technician availability, job complexity, material availability, or other circumstances. We will make reasonable efforts to communicate significant scheduling changes.


Customers should ensure that our technicians have appropriate access to the work area and that relevant information about the requested electrical work is provided before service.


4. Customer Communications

By contacting 2 Live Wires, you may receive responses regarding your inquiries, requested estimates, service appointments, project updates, invoices, and other matters related to your service request.


We may communicate by telephone, email, or text message, depending on the contact information you provide and the communication preferences and consent you have given us.


5. SMS Messaging Terms

5.1 SMS Program Description

2 Live Wires offers customer care text messaging to customers who have provided consent to receive SMS messages.

Messages may include:

  • Appointment confirmations and reminders.
  • Technician arrival notifications.
  • Scheduling confirmations, changes, and rescheduling updates.
  • Responses to customer service inquiries.
  • Estimate and service request updates.
  • Job status notifications and follow-ups after completed electrical work.
  • Invoice-related notifications and other service-related communications.

Our SMS program is intended for customer care and service communications, not unsolicited promotional messaging.


5.2 Consent to Receive Text Messages

By providing your mobile number and explicitly agreeing to receive text messages from 2 Live Wires, you consent to receive the types of messages described in these terms.


Consent may be obtained verbally or through another clearly documented opt-in method used by 2 Live Wires. When consent is obtained verbally, our team may document the customer's affirmative agreement.


Consent to receive SMS messages is not a condition of purchasing any goods or services from 2 Live Wires.

Providing a telephone number alone does not constitute consent to receive SMS messages.


5.3 Message Frequency

Message frequency varies depending on your service requests, scheduled appointments, project activity, and communication needs.


5.4 Message and Data Rates

Message and data rates may apply to SMS messages sent or received, depending on your mobile carrier and wireless plan.


5.5 Opting Out

You can opt out of receiving text messages at any time by replying STOP to a message from 2 Live Wires.


After you send STOP, you may receive a final message confirming your opt-out. You will no longer receive SMS messages covered by the opted-out program unless you subsequently provide valid consent again.


Opting out of text messages does not cancel scheduled electrical services, contractual obligations, or other communications that may be necessary and legally permitted through alternative channels.


5.6 Getting Help

For assistance with our SMS program, reply HELP to a message from 2 Live Wires.

You may also contact our team through the contact information provided on our official website at https://www.2livewires.com/.


5.7 Carrier Disclaimer

Mobile carriers are not responsible for delayed or undelivered messages. Message delivery may be affected by carrier coverage, network availability, device settings, and other factors outside our control.


5.8 Privacy and SMS Data

We respect your privacy. Information collected through our SMS program is handled in accordance with our Privacy Policy.

We do not sell or share SMS opt-in data or personal information with third parties for marketing or promotional purposes. SMS consent and opt-in information will not be shared with third parties or affiliates for their marketing or promotional purposes.


Information may be disclosed to service providers as necessary to operate our communications systems or provide our services, subject to applicable privacy requirements and restrictions. Such disclosures do not authorize those parties to use SMS consent data for their own marketing purposes.


For additional information about how we collect, use, and protect personal information, please review our Privacy Policy:

https://www.2livewires.com/privacy-policy


6. Customer Responsibilities

Customers are responsible for providing accurate contact information and relevant details about their service requests.

Customers should notify 2 Live Wires if their contact information changes or if they no longer wish to receive communications through a particular channel.


Customers must not use our website or communication channels for unlawful purposes, fraudulent activities, or abusive communications.


7. Website Information

We make reasonable efforts to keep website information accurate and current. However, website content is provided for general informational purposes and may be updated without notice.


Information on our website does not replace a project-specific estimate, written service agreement, professional assessment, or applicable legal or safety requirements.


8. Third-Party Services and Links

Our website or communications may reference third-party websites, payment providers, scheduling tools, or other services. These third parties may operate under their own terms and privacy policies


2 Live Wires is not responsible for the content or privacy practices of third-party websites that we do not control.


9. Limitation of Liability

To the extent permitted by applicable law, 2 Live Wires is not responsible for losses arising solely from circumstances outside our reasonable control, including telecommunications failures, carrier delays, or temporary website interruptions.


Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law. These Terms do not replace any applicable written contract, statutory consumer rights, or legally required warranties.


10. Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our services, communications practices, or legal requirements.


The updated version will be published on our website with a revised effective date. Continued use of our website or services after an update is subject to the applicable terms.


Changes to SMS messaging practices will be implemented in accordance with applicable consent and messaging requirements.


11. Contact Us

For questions about these Terms of Service, our electrical services, or our SMS messaging program, please contact 2 Live Wires through our official website:

Website: https://www.2livewires.com/
Privacy Policy: https://www.2livewires.com/privacy-policy

Thank you for choosing 2 Live Wires for your electrical service needs.